Terms of Use

These Terms of Use ("Terms") govern access to and use of Libertas Link (the "Service"), operated by Libertas Link ("Libertas Link," "we," "our," or "us"). Libertas Link is a self-serve, business-to-business software-as-a-service product that lets a business upload its own documents and obtain AI-assisted, cited answers and draft replies grounded in that material. Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, clicking "I agree" (or a similar control) at signup, or otherwise accessing or using the Service, the entity on whose behalf you act (the "Customer") agrees to be bound by these Terms. This is a clickwrap agreement: acceptance occurs through your affirmative action at signup, not merely by browsing the Service. If you do not agree to these Terms, you must not access or use the Service.

You consent to transact electronically and agree that your electronic acceptance, including clicking to accept and your use of the Service, constitutes your electronic signature and has the same legal effect as a handwritten signature. The person accepting these Terms represents that they are authorized to bind the Customer. These Terms form a binding agreement between the Customer and Libertas Link.

2. Definitions

• Customer: the business or organization that registers for and is contractually bound by these Terms.
• Authorized Users: employees, contractors, or agents of the Customer whom the Customer permits to access the Service under its account.
• Customer Content / Customer Data: documents, files, links, text, queries, and other materials that the Customer or its Authorized Users upload to or submit through the Service, together with related metadata.
• Service: the Libertas Link hosted application, including the document upload, retrieval-augmented question answering, draft-a-reply features, and related websites, APIs, and documentation.
• Output: the answers, citations, drafts, summaries, and other content the Service generates in response to Customer Content and queries.
• Documentation: the user guides, help articles, and technical materials we make available describing the features and proper use of the Service.

3. Eligibility and Account Registration

The Service is intended solely for business and organizational (B2B) use by businesses based in the United States. It is not directed to consumers, is not intended for personal, family, or household use, and is not directed to children under 18. By registering, the Customer represents and warrants that:

• It is a validly formed business or organization located in the United States;
• The individual accepting these Terms is at least 18 years old and is authorized to bind the Customer;
• The information provided during registration is accurate, current, and complete, and will be kept up to date; and
• It will maintain the security and confidentiality of account credentials and is responsible for all activity under its account, including the acts and omissions of its Authorized Users.

The Customer must notify us promptly of any unauthorized use of its account or any other breach of security.

4. License Grant and Scope of Use

Subject to these Terms and timely payment of applicable fees, Libertas Link grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service and Documentation during the subscription term, solely for the Customer's internal business purposes and only by its Authorized Users. All rights not expressly granted are reserved by Libertas Link. The Customer is responsible for ensuring its Authorized Users comply with these Terms.

5. Subscription Plans, Fees, Billing, and Taxes

The Service is offered on a subscription basis according to the plan the Customer selects at signup or as otherwise agreed. Fees, billing frequency, and included usage are described at the point of purchase. Payments are processed by our third-party payment processor, Stripe, Inc. ("Stripe"); the Customer authorizes us and Stripe to charge the payment method on file for all applicable fees.

Unless stated otherwise, fees are stated in U.S. dollars and are exclusive of taxes. The Customer is responsible for all applicable sales, use, value-added, and similar taxes, excluding taxes based on Libertas Link's net income. We may change pricing from time to time; we will provide advance notice of price changes that affect a renewing subscription, and changes will take effect on the next renewal term following the notice.

6. Auto-Renewal, Cancellation, and Refunds

Subscriptions automatically renew for successive periods equal to the then-current term unless cancelled before the end of the current term. Consistent with the California Automatic Renewal Law and similar state laws, we will present clear and conspicuous renewal terms before purchase, obtain affirmative consent to the recurring charge, and provide a reminder before renewal where required. The Customer may cancel at any time through the account billing settings or by contacting support@libertaslink.com; cancellation stops future renewals and takes effect at the end of the current paid term.

Except as required by law or as expressly stated in our Refund Policy, fees are non-refundable and there are no refunds or credits for partial periods. Refund eligibility is governed by our Refund Policy, which is incorporated by reference into these Terms.

7. Customer Content Ownership and License to Operate the Service

As between the parties, the Customer retains all right, title, and interest in and to its Customer Content. The Customer grants Libertas Link a limited, non-exclusive, worldwide license to host, store, copy, index, transmit, process, and display Customer Content, and to generate Output from it, solely as necessary to provide, maintain, secure, and support the Service for the Customer. This license exists only for the purpose of operating the Service and ends when Customer Content is deleted or the agreement terminates, subject to routine backup and legal-retention practices described in the Privacy Policy.

8. AI Features and Output Terms

The Service includes AI-powered features, including retrieval-augmented answers with citations to the Customer's uploaded documents and a draft-a-reply feature. The Customer acknowledges and agrees that:

• Output is provided on an "as-is" basis and may be incomplete, inaccurate, or fabricated ("hallucinated"), even when citations are shown;
• The presence of a citation does not guarantee that the Output correctly reflects the cited source;
• The Customer is solely responsible for independently reviewing and verifying Output against authoritative sources before relying on it;
• Output does not constitute legal, financial, medical, tax, or other professional advice, and the Service is not a substitute for qualified professional judgment; and
• The Customer must apply meaningful human review before using Output to make any consequential decision affecting individuals, finances, legal rights, or safety.

9. No Model Training on Customer Content

AI inference is performed using Cloudflare Workers AI within the United States region. We process Customer Content only to provide the Service to the Customer, such as generating embeddings, retrieving relevant passages, and producing Output. We do not use Customer Content to train, fine-tune, or improve any shared or foundation AI models, and we contractually require that our AI inference provider not use Customer Content submitted through the Service to train shared or foundation models.

10. Acceptable Use and Prohibited Data

The Customer and its Authorized Users must comply with our Acceptable Use Policy, which is incorporated by reference into these Terms. In addition, the Service is not designed for, and must not be used to upload, store, or process, protected health information (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA) or any other regulated record category that Libertas Link has identified as prohibited.

Prohibited data includes, without limitation, PHI and information subject to HIPAA, payment card data subject to PCI-DSS beyond what Stripe processes for billing, government-classified information, and any other data whose handling requires safeguards or certifications that Libertas Link does not offer. Libertas Linkis not a HIPAA "business associate" and will not enter into a business associate agreement. The Customer is solely responsible for ensuring its Customer Content does not include prohibited data.

11. Data Residency and Security Summary

The Service is hosted on Cloudflare infrastructure within the United States. Customer Content and related data are stored using Cloudflare D1 (database), R2 (object storage), and Vectorize (vector index), with data residency in the United States. We implement reasonable administrative, technical, and physical safeguards designed to protect Customer Content; however, no method of transmission or storage is completely secure. For details on how we collect, use, and protect data, see our Privacy Policy and, where applicable, our Data Processing Addendum (DPA).

12. Third-Party Services and Subprocessors

The Service relies on third-party providers to function, including Cloudflare (hosting, storage, and Workers AI inference), Stripe (payment processing), and Better Auth (authentication). These providers act as subprocessors that process limited data on our behalf to deliver the Service. A current list of subprocessors is maintained in our Subprocessor List, which is incorporated by reference. The Customer's use of features provided by third parties may also be subject to those parties' terms, and we are not responsible for the acts or omissions of third parties.

13. Intellectual Property Rights of Libertas Link

The Service, including its software, design, features, functionality, and Documentation, and all related intellectual property rights, are and remain the exclusive property of Libertas Link and its licensors, and are protected by copyright, trademark, and other laws. The Libertas Link name, logos, and trade dress may not be used without our prior written consent. If the Customer provides suggestions, ideas, or other feedback about the Service, the Customer grants Libertas Link a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate that feedback without restriction or obligation.

14. Confidentiality

Each party may receive confidential information of the other party in connection with the Service. The receiving party will use the disclosing party's confidential information only to perform under these Terms, will protect it with at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and will not disclose it except to personnel or contractors with a need to know who are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known without restriction, is independently developed, or is required to be disclosed by law (with notice where permitted).

15. Disclaimer of Warranties

THE SERVICE, OUTPUT, AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIBERTAS LINK DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIBERTAS LINK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL LIBERTAS LINK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO LIBERTAS LINK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

The Customer will defend, indemnify, and hold harmless Libertas Linkand its affiliates, officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to its Customer Content, its violation of these Terms or the Acceptable Use Policy, or its upload or processing of prohibited data, including PHI or other HIPAA-regulated records.

Libertas Linkwill defend, indemnify, and hold harmless the Customer from third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's United States intellectual property rights. Each party's indemnification obligations are conditioned on prompt notice, reasonable cooperation, and sole control of the defense by the indemnifying party.

18. Term, Suspension, and Termination

These Terms remain in effect for as long as the Customer has an active account or subscription. We may suspend or restrict access to the Service, in whole or in part, for violations of the Acceptable Use Policy, for non-payment, or where we reasonably believe continued access poses a security, legal, or operational risk. We will use reasonable efforts to provide notice where practicable.

Either party may terminate as permitted by these Terms or the applicable plan. Upon termination, the Customer's right to access the Service ends. For a limited period following termination, the Customer may request export of its Customer Content; after that period, we will delete Customer Content in the ordinary course, subject to backups and legal-retention requirements described in the Privacy Policy.

19. Modifications to the Terms and to the Service

We may modify these Terms from time to time. For material changes, we will provide notice by posting the updated Terms on this page and updating the "Last updated" date, and, where appropriate, by email or in-product notice. The Customer's continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. We may also modify, enhance, or discontinue features of the Service over time, and will use reasonable efforts not to materially degrade core functionality during a paid term.

20. Dispute Resolution, Governing Law, and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Subject to the arbitration provision below, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas.

Any dispute arising out of or relating to these Terms or the Service may, at either party's election, be resolved by final and binding arbitration administered on an individual basis under the rules of a recognized arbitration provider, seated in Travis County, Texas. The Customer may opt out of binding arbitration by sending written notice to support@libertaslink.com within thirty (30) days of first accepting these Terms. To the maximum extent permitted by law, disputes will be resolved only on an individual basis, and each party waives any right to participate in a class, collective, or representative action.

21. Force Majeure, Assignment, Severability, Entire Agreement, and Notices

Neither party is liable for any delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including acts of God, outages of third-party infrastructure, network or power failures, labor disputes, or governmental actions. The Customer may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force.

These Terms, together with the documents incorporated by reference (including the Acceptable Use Policy, Privacy Policy, Refund Policy, DPA, and Subprocessor List), constitute the entire agreement between the parties regarding the Service and supersede all prior agreements on that subject. Notices to Libertas Link may be sent to support@libertaslink.com; notices to the Customer may be sent to the email or account contact on file.

22. Contact Information

If you have questions about these Terms, please contact us at: